Wells Fargo Bank, Mason City Branch (2023)

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Customer , business owner
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by Surfsup, Mar. 14, 2022

This `branch has the worst customer service of any Wells Fargo bank I have ever used. . I waited in the drive through line for 50 minutes. I was the 4th car in the line and when it was finally my turn they had closed the drive through before I drove up to the tellers window. I arrived at 4:45 PM the employees in the bank new we were out there and the manager never had the concern about his customers to send someone out to say that they would not be able to help me or the one car behind me because of closing rules at the bank and they new we were out there.. That is the biggest lack of concern for customer service I have ever seen from a bank . They let me sit out here all that time knowing they were not going to be able to help me but they serviced the 4 cars in front of me. I will never go back to that branch again and Iam considering closing all me accounts with Wells Fargo and going to another bank.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Peterkort Towne Square Branch at Portland, OR
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Bad News
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by jimvt, Mar. 14, 2022

BAD experience for me. I banked there for 10 years. Although the branch was well run Wells Fargo Management is very questionable. For years every time I went in a branch they asked me to open new accounts.Go to a new branch, get same request. Open an account here. I believe Wells Fargo Bank got in trouble for doing this. My real problems started when I needed a loan. I had good relationship with my local branch in Ossining, NY so I went and talked with the branch manager. She said the only thing they had for me was a home equity line mortgage. I had substantial equity, an excellent credit rating, so I expected a smooth process. I was told by the branch manager to contact Chris Adamo the Westchester County, NY mortgage people. He immediately referred me to Home Equity mortgage processing group in Oregon. All the mortgage processing is done there. Loan processor Wendy Williams delayed by asking for more and more AND MORE documentation and doing nothing to help in between. When I complained about the long delays to Anne Cook who I believed to be her manager.I did not detect an independent investigation by Anne Cook of what Wendy Williams was doing. When I applied for the home equity line mortgage I told them I was in a hurry because I had bought a new house and need the loan soon. The delays by Wendy Williams and their underwriting caused me to pay $25,000 in taxes that could have been avoided. I later complained. My accountant is a former banker. After he saw my situation he recommended that I ask them to reimburse my loss. I got form letters from Anne Cook, Wells Fargo Executive complaints group in Des Moines, Iowa to no available. I RECOMMEND YOU AVOID WELLS Fargo Bank. I saw in the newspaper that a Senator is investigating Wells Fargo management. I agree they need investigation for bad management.

* this reviewer has be with this bank for 3 - 10 years
* this review was made on Wells Fargo Bank, Ossining Branch at Ossining, NY
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No Gold Medallion Notary Service and customer service horrible
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by unhappygoldmedallion, Oct. 12, 2021

I would rate the bank -10 if that was an option. I called the 800 customer service after giving all my info and "first born" to just talk to someone in Birmingham about a Gold Medallion notary. I have been with the bank 30 years, through 3 takeovers (South Trust, Wachovia and now Wells Fargo) and this is how they treat their customers. They said they dropped that service without any notification to customers.I talked with a flunky (I think his name was Daniel)in Birmingham and he checked with his supervisor and told me they do not offer that service anymore.I told him I talked with a friend in another bank in town and she told me that is a very important service they must offer to their clients in their Trust Department, that is it a bonded service. The transaction had to be proven and searched before they can put their Gold Medallion on the document. I asked to talk to his supervisor and he left me on hold for ten minutes (until I hung up) and NO ONE TALKED TO ME.VERY POOR SERVICE. The supervisor could have at least taken the time to talk to me.That is what they get paid the big bucks for.Instead I had to go back to the 800 customer service and go through all the private information that they require, AGAIN. She finally hooked me up with someone in Birmingham called Whitney and she told me they do not offer that service.I told her the problems I was having and what poor service I received.That the supervisor did not even take the time to talk to me when I called the first time. She said she will make out a complaint and I asked her to send me a copy of it.I am so disappointed in that bank.I will be looking elsewhere.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Harbert Plaza Branch at Birmingham, AL
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