Wells Fargo Bank, Mason City Branch (2022)

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Name:Wells Fargo Bank, Mason City Branch
Full Service Brick and Mortar Office
Review:857 client reviews
Location:10 North Washington Avenue
Mason City, IA 50401

Cerro Gordo County
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Phone:641-423-1720
FDIC Cert:#3511
Established:1869-01-01

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The Bank

Name:Wells Fargo Bank
Concentration:All Other Specialization > 1 Billion
Established:1870-01-01
FDIC Insurance:1934-01-01
Holden By:Wells Fargo&Company
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:4836, view all, view on map
Website:www.wellsfargo.com
Total Assets:$1,764,272,000,000
Total Deposits:$1,518,051,000,000
Total Equity Capital:$165,473,000,000
Total Domestic Office Deposits:$1,496,763,000,000
Net Income:$3,573,000,000
Quarterly Net Income:$3,573,000,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:8%
Quarterly Return on Equity:8%
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Client Review

857 client reviews of Wells Fargo Bank scored 2 out of 5.

Customer , business owner
Wells Fargo Bank, Mason City Branch (2) Overall Rating
Wells Fargo Bank, Mason City Branch (3) Interest Rate and Cost
Wells Fargo Bank, Mason City Branch (4) Office Environment & Staff
Wells Fargo Bank, Mason City Branch (5) Waiting Time
Wells Fargo Bank, Mason City Branch (6) Other Services
by Surfsup, Mar. 14, 2022

This `branch has the worst customer service of any Wells Fargo bank I have ever used. . I waited in the drive through line for 50 minutes. I was the 4th car in the line and when it was finally my turn they had closed the drive through before I drove up to the tellers window. I arrived at 4:45 PM the employees in the bank new we were out there and the manager never had the concern about his customers to send someone out to say that they would not be able to help me or the one car behind me because of closing rules at the bank and they new we were out there.. That is the biggest lack of concern for customer service I have ever seen from a bank . They let me sit out here all that time knowing they were not going to be able to help me but they serviced the 4 cars in front of me. I will never go back to that branch again and Iam considering closing all me accounts with Wells Fargo and going to another bank.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Peterkort Towne Square Branch at Portland, OR
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(Video) The Wells Fargo Scandal - A Simple Overview

Bad News
Wells Fargo Bank, Mason City Branch (7) Overall Rating
Wells Fargo Bank, Mason City Branch (8) Interest Rate and Cost
Wells Fargo Bank, Mason City Branch (9) Office Environment & Staff
Wells Fargo Bank, Mason City Branch (10) Waiting Time
Wells Fargo Bank, Mason City Branch (11) Other Services
by jimvt, Mar. 14, 2022

BAD experience for me. I banked there for 10 years. Although the branch was well run Wells Fargo Management is very questionable. For years every time I went in a branch they asked me to open new accounts.Go to a new branch, get same request. Open an account here. I believe Wells Fargo Bank got in trouble for doing this. My real problems started when I needed a loan. I had good relationship with my local branch in Ossining, NY so I went and talked with the branch manager. She said the only thing they had for me was a home equity line mortgage. I had substantial equity, an excellent credit rating, so I expected a smooth process. I was told by the branch manager to contact Chris Adamo the Westchester County, NY mortgage people. He immediately referred me to Home Equity mortgage processing group in Oregon. All the mortgage processing is done there. Loan processor Wendy Williams delayed by asking for more and more AND MORE documentation and doing nothing to help in between. When I complained about the long delays to Anne Cook who I believed to be her manager.I did not detect an independent investigation by Anne Cook of what Wendy Williams was doing. When I applied for the home equity line mortgage I told them I was in a hurry because I had bought a new house and need the loan soon. The delays by Wendy Williams and their underwriting caused me to pay $25,000 in taxes that could have been avoided. I later complained. My accountant is a former banker. After he saw my situation he recommended that I ask them to reimburse my loss. I got form letters from Anne Cook, Wells Fargo Executive complaints group in Des Moines, Iowa to no available. I RECOMMEND YOU AVOID WELLS Fargo Bank. I saw in the newspaper that a Senator is investigating Wells Fargo management. I agree they need investigation for bad management.

* this reviewer has be with this bank for 3 - 10 years
* this review was made on Wells Fargo Bank, Ossining Branch at Ossining, NY
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(Video) Man robbed at gunpoint outside Sherman Oaks Wells Fargo

No Gold Medallion Notary Service and customer service horrible
Wells Fargo Bank, Mason City Branch (12) Overall Rating
Wells Fargo Bank, Mason City Branch (13) Interest Rate and Cost
Wells Fargo Bank, Mason City Branch (14) Office Environment & Staff
Wells Fargo Bank, Mason City Branch (15) Waiting Time
Wells Fargo Bank, Mason City Branch (16) Other Services
by unhappygoldmedallion, Oct. 12, 2021

I would rate the bank -10 if that was an option. I called the 800 customer service after giving all my info and "first born" to just talk to someone in Birmingham about a Gold Medallion notary. I have been with the bank 30 years, through 3 takeovers (South Trust, Wachovia and now Wells Fargo) and this is how they treat their customers. They said they dropped that service without any notification to customers.I talked with a flunky (I think his name was Daniel)in Birmingham and he checked with his supervisor and told me they do not offer that service anymore.I told him I talked with a friend in another bank in town and she told me that is a very important service they must offer to their clients in their Trust Department, that is it a bonded service. The transaction had to be proven and searched before they can put their Gold Medallion on the document. I asked to talk to his supervisor and he left me on hold for ten minutes (until I hung up) and NO ONE TALKED TO ME.VERY POOR SERVICE. The supervisor could have at least taken the time to talk to me.That is what they get paid the big bucks for.Instead I had to go back to the 800 customer service and go through all the private information that they require, AGAIN. She finally hooked me up with someone in Birmingham called Whitney and she told me they do not offer that service.I told her the problems I was having and what poor service I received.That the supervisor did not even take the time to talk to me when I called the first time. She said she will make out a complaint and I asked her to send me a copy of it.I am so disappointed in that bank.I will be looking elsewhere.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Harbert Plaza Branch at Birmingham, AL
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FAQs

What city has the most Wells Fargo branches? ›

Top 10 cities with the most number of Wells Fargo locations in the US
CityState/TerritoryNumber of Locations
MinneapolisMinnesota109
HoustonTexas103
Los AngelesCalifornia95
AtlantaGeorgia81
6 more rows

Is Wells Fargo a good bank? ›

Wells Fargo is an excellent bank for those looking for both local branch access and digital banking services. The bank's interest rates on most of its accounts leave a lot to be desired compared to the best online banks, but they are comparable to other national banks.

How do I speak to customer service at Wells Fargo? ›

For any questions you have about your property, business, or other general concerns, please call 1-800-TO-WELLS (1-800-869-3557). You can also call our business groups directly. Customer service representatives are ready to help you at the following numbers.

Is Wells Fargo a real bank? ›

Wells Fargo is among the top five banks in the United States. In simple terms, the bank makes money by lending out at a higher rate than it borrows. Wells Fargo operates three divisions including Wealth and Investment Management, Wholesale Banking, and Community Banking.

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