U.S. Bank - 201 Jefferson Street (Burlington, IA) (2023)

They are beautiful there

They are beautiful there

Enter em contato

This branch location was closed July 2019.

Worst customer service ever!

Automatic phone number


Alot of other bank lobbies are open. Why not my US bank lobby?

Alot of other bank lobbies are open. Why not my US bank lobby?


This branch is permanently closed.

Horrible. Please train your employees.

Horrible. Please train your employees.

Horrible. Please train your employees.

Horrible. Please train your employees.

Bank employees are very very nice.

Bank employees are very very nice.

Bank employees are very very nice.

Bank employees are very very nice.

(Video) Philadelphia Kensington Avenue, What happened on Monday, June 28 2021.

Bank employees are very very nice.

One of the best customer service...Just love it.

Worst branch ever!!!!!!!!

Worst branch ever!!!!!!!!

Lovely branch. Helpful staff

Lovely branch. Helpful staff


Terrible Banking Institution
Never use this company

very good


The new manager is awesome!!

Excellent customer service

muy buena

The atm took my card

The atm took my card

Does US Bank support the Direct Express card/program?

Why weren't we told the lobby,s are closed

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Worst customer service I've ever experienced

Cameron Cutchin is always helpful


Stop my account in interface in dsl or modeem

I have tried both your SB telephone numbers and get a "not available" recording. How can I reach a human being in SB?

Don't bother with Brian Flemion...he'll waste your time.

Went to this branch this morning. No p banker available to attend to me. There was only a teller and a security person. The security guy said there was a meeting and were informed there is a customer. When I left there were 2 people in one of the offices(looks like employees). Security guy is outside smoking. Left after 30 minutes of waiting. Looks like this branch is not interested in doing business and taking care of customers.

you tell me I shipped my item and u will be release money but money is not release yet. Now you are tell me pay LKR.20000 but don't have money.plz release my money befor sunday 12.00p.m
Sandith Thathsilu,
Sri Lanka.

I had such a great experience with Derek Armstrong he was very polite well-mannered and helped with my situation I am so pleased I got him as my banker he I will go to him from now on I Was So Satisfied Customer!!#!

We are pulling our money out of us bank! They won't let you deposit a check without your account number. Then you tell them your doing someone a favor. They tell you they need your id to deposit a check for them. Plus tellers are very rude. Will never go back to this bank again

The most ignorant customer service rep. I have been there 4 times to move money and have had to have my lawyer intervene due to misinformation and lost paper work

You need to update your Saturday "lobby" hours!!!!!!!!!!!!!!!


Someone told me your location downtown fairborn is getting evicted?

This bank is a complete joke, took them over a half hour to make a deposit like nobody in the bank was smart enough to count money, then go back & they turn u down for Change when u have a account with them, awful customer service, very rude to customers .... Only a fool would put up with their crap !!

Cara Heine runs a corrupt, discriminatory, and fraudulent enterprise. During my tenure at US Bank, I was belittled, harrassed, witnessed several illegal transactions, and was vilified for being gay. When I pointed out these infractions to Cara, she swept everything under the rug, and threatened me not to say a work. Well, I'm sorry Cara, I have a degree in Social Work, and I care about the disenfranchised in our community. I only hope that you get caught and be prosecuted to the fullest extent of the law. You do not scare me, because I have truth on my side.

In my prior message, I made a mistake when I mentioned I was looking for a house to purchase. I said I was looking for a 3 BD, 3 BA with a 2 car garage. I actually meant a 3 Bd 2 BA with a 2 car garage but one of my fingers screwed up the BA number.
my bad. Leonard R. Cook

I am trying to buy a house in Goleta where I retired several years ago and was a customer of your bank. Hopefully, I will be able to transfer my account from the West Sacramento branch back to Goleta when that occurs. In the meantime, I wanted to find out if you have safety deposit boxes for rent and for how much. I also wondered if you had any line on single level detached houses available for sale. I'm interested in a cash purchase of a 3 BD, 3BA 2Car Garage house.


This branch is outstanding. Always helpful and positive.

I have received nothing but the best customer service from branches in The Dalles,OR. and also in Arnold, MO. Everyone has always gone out of their way to be helpful and make me comfortable. I would recommend to those who have posted numerous negative remarks under the same name or anonymously to simply bank elsewhere or get a life!

Muskego ,Wi us bank stinks,I keep getting locked out of my account. The only way to get back in is to call up the bank during banking hours. I do not have a pin number . If I did I could reset my password with out calling the bank during banking only hours.I keep asking for a pin number at the office of Muskego us bank. They tell me I don't need one . I tell them I do need one ...they donot give me one . I am again locked out ,cannot do any billing at night or week ends because the bank is not open then for them to reset my password. wtf

Cara Heine, the Branch Manager, is never on site, past 2pm. She goes to yoga, and leaves her staff high and dry. She doesn't give a dam about US Bank.

Whenever I go into this branch, Cara Heine, the branch manager, is never there. I tried to deposit a check, which was a life insurance policy on my mother who had just passed away. The girl at the teller line incomes me that there wasn't a branch manager or assistant manager who could help me. As it turns out, Cara Heine goes to yoga every day by 3:00pm, and to Hell with anyone who needs help.

I would recommend being drawn and quartered (at your own choice) before walking into this branch and dealing with the branch manager.

If it were possible that a human were genetically grown from a vat of cow shit, this would be that person, with those ethics, that judgmental attitude, and such a holier than thou attitude that it makes me want to vomit in disgust.

I will be closing all accounts. Recommending the same for all my friends, and I hope that not a single customer sets foot in this travesty of a hellhole.

After reading the reviews, sounds to me as if these people live in the wrong state. We have nothing but good things to say about US BANK in Ohio. Everyone has always been professional with a sweet touch of personal care. The US BANK got us out of a financial mess when no other bank would. We had always paid our bills on time but had so much debt, we were spinning our wheels. WE will always be grateful to US BANK for all their help and kindness. Great people to deal with.

Cara Heine is a slut and a bitch

Cara Heine is a total bitch. She should be fired because she is a bitch.

Most disgusting display of customer service, lady told me over the phone before I drove down there they had enough cash to cash my check but when I got there they said they didn't for non customers which we know was a fib because a friend at another branch said that's not how it works. Liars and I will always tell people to never use us bank!!! The check was from my mom so I will be closing her account for sure. She gave us a card saying her name is Brinder Kaur and even that I think was a lie.

This bank states, that they are very ethical, inclusive, and gay friendly. Nothing could be further from the truth. Not only does Cara Heine hate gay employees, she wants to destroy them, on a personal, and professional level. I was harassed, belittled, and threatened on a daily basis, because I spoke out against fraudulent activity going on at this branch. I was met with dismissiveness, inequity, and lack of concern over very serious problems. I pity anyone who works for Cara Heine.

The employees at HyVee , 72nd & Antioch are very helpful!
The branch staff at N.Oak do ok !
We do miss John & Dominic !

The manager was more interested in trying to look good than in trying to work with me as a customer to help set up my accounts. I will have to drive farther from my home to avoid this branch... although the tellers were friendly and did their best, the manager is pathetic.

Extremely poor service the manager is rude and arrogant. If I can leave zero Stars I would

WORST US bank branch location I have EVER been to. I am a victim of fraud and the so called manager David Velasquez did not help whatsoever.

After I told him he needs to investigate further into why this has happened (second time happening) he said "we are not the police we can't do that". Then had the nerve to tell me I am disrespectful not once but MULTIPLE times. This man needs to be fired!

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I have notified higher lever management and will report this company to the BBB if no corrective action has been taken. US bank has lost a customer.

I deposit $500 into the ATM August 8th 2017 on Gettysburg Avenue US Bank the machine took my money and gave me a receipt that read error did not credit my account and I must wait 10 days to see what happened to my money on top of that you charged my account $8 for a service fee so I pay $8 for US Bank to take my money thanks Donald Trump

I was brought to US Bank, in Spokane, Washington, to train in store employees on the basics of retail banking. I immediately met with hostility, discrimination, and lack of concern, over several concerns, which were illegal and fraudulent in natire. Cara Heine is evil. Run very far away from this branch.

The ATM at US Bank in Waterstone Blvd never has any money in it to dispense. i went to it 3 times this week at 8am and every time it was "unable to withdraw" money - what a shame can't even get any money out of my bank before operating hours

Want this page deleted

Great branch!

Very poor customer service. I used to enjoy banking here, but ever since they changed the staff their amount of disinterest is palpable.

I work at a bank in Fort Collins and today I called this bank to ask if they would verify funds on a larger check that our customer deposited. The girl I spoke to, Michelle I believe, was very short with me. When I asked if she would verify the funds she just said, "No." I said, "Okay...would you be able to verify that it is an open and active account?" Again, she only said, "No." I replied with "Thanks anyway, have a good day" and her response was "Okay, bye." Who talks like that? I 100% understand that verifying checks is against some banks' policies but the way she spoke to me was not okay. What's wrong with saying, "I'm sorry, we don't verify checks as it's against our policy"? I would have been perfectly content with that answer instead of a flat "no". When I called later to speak to a manager, I told him what happened and he just stated verifying checks was against their policy. That wasn't my problem, the way I was spoken to was the problem. It just didn't seem to click with them. I truly hope you don't speak to your customers like that because that's a surefire way to lose them. We won't be calling here again for assistance.

Very good security. I had a check to be drawn on this bank .They verified that all was in order.

Best bank everyone is great very friendly and love going there

Best bank everyone is great very friendly and love going there

Best bank everyone is great very friendly and love going there

I had a pretty unpleasant experience with these sluts

5/8/2017 This is to notify you that I have a safe deposit box in your branch,however,i have not receive any billing yet?? I sent you a text last week ,however, I have not heard from you either. I hope this will reach you. I was in an auto accident,4/14 injury sustained. still healing. I moved to El Monte since I discoveron 4/13 my income is only going to be 1/3 from 3/25 on. I have no money to pay rent, a lady from El Monte church allowed me to stay in her home at this point. my new address is as the follows: 5033 Peck Rd., El Monte, CA 91732. I will try to ask someone to give me a ride to your bank on Wed. 5/10/17. I probably have to closed the box. I gave a key to my daughter who had been deceased since
2014 , she couldn't find it. I couldn't find my key also. This note hopefully to help you to prepare to get new keys for the box. I am not sure how much you charge.
I hope not a lot. Its very difficult going thru an accident and being hurt....its my fault....no treatment provided by the insurance ??? and facing homelessness and the financial hardship is really heavy duty for a 75 yrs old person like me. I can only say that I am depending on God's grace and His mercy to live my daily life. And getting all the help from Church members for transportations is essential. Today I walked four blocks to this library to do my emailing.
Thank you very much for your kind attention and assistance.
Have a good week.
Ruth Tsai DOB 08/09/1942

My Husband and I drive from Lima to the Ada to do our banking. A great group of young women who do their jobs very well.
When you walk into the bank they are happy to see you. They know that their customers come first. You are greeted a warm smile and treated with respect. Stop in and see the difference. Tell them the Lima Wards sent
You. God bless and have a great day.

Natalie and her team are great:)

We are supposed to have a personal banker, Diane Imbach, to attend to our needs. In reality the service is horrible. Do not bank here.

US bank needs to take another look at their drive threw customer service people who represent them. Get rid of the people who have attitude problems. I won't be back.

Always have a wonderful experience at this branch. My last trip, Christian took care of my transactions. He is always very polite and really seems to care about his customers

(Video) Work Session - August 29, 2016

No banks open within 60 miles. Have gone to Wickenburg lake Havasu parker Blytheville. What is going on******is bank in Kingman open or not. Just recording


Is US bank good to bank with? ›

U.S. Bank should appeal to most customers who want a reputable, long-standing bank with a full range of deposit accounts and financial services. It might be a particularly good fit if you: Want a lot of different options to park your money in a CD.

How do I speak to a representative at US Bank? ›

We're here to help! Just give us a call at 800-USBANKS (872-2657). We accept relay calls.

What was US Bank called before it was US Bank? ›

The roots of our financial strength trace back to the Abraham Lincoln administration approving national bank charter No. 24 on July 13, 1863, which provided our predecessor First National Bank of Cincinnati its license to operate across the country.

What is on US banking? ›

An on-us item is a check or draft that is presented to the bank where the check writer has the funds on deposit, as opposed to the depositor's bank (although in some cases both check writer and depositor may happen to use the same bank). The check can then be cashed or deposited into another account.

Who is the number 1 bank in America? ›

JPMorgan Chase is the top largest bank in the US, with a balance sheet total of $2.87 trillion.

Which U.S. Bank is best? ›

What are the top 10 banks in the United States?
  • Citibank.
  • Wells Fargo.
  • U.S. Bank.
  • PNC Bank.
  • Truist Bank.
  • Goldman Sachs.
  • TD Bank.
  • Capital One.
21 Sept 2022

How do I get a human at U.S. Bank? ›

Contact us
  1. Make an appointment.
  2. Call 800-USBANKS.
  3. Find a branch.

What is the Customer service phone number for U.S. Bank? ›

Does U.S. Bank offer 24/7 Customer service? ›

General Banking Customer Service

For 24-hour help with checking, savings, and loan accounts: 800-USBANKS (872-2657)* | International Collect – 503-401-9991*.

What bank owns U.S. Bank? ›

Is U.S. Bank part of U.S. Bancorp? Yes, U.S. Bancorp [NYSE: USB] is the publicly traded parent company of U.S. Bank. While we often use U.S. Bancorp in formal documents and corporate filings, U.S. Bank is what you'll see on branch doorways, app stores, national television commercials and much more.

Why do banks close at 5? ›

In 2018 alone, over 3,000 bank robberies took place in banks around the United States. The largest portion of robberies took place between 3-6 PM on Fridays. This is perhaps a reason behind some banks closing at 5 PM, as it lowers the likelihood of robberies taking place.

Is U.S. Bank owned by Bank of America? ›

No, U.S. Bank is not part of Bank of America. U.S. Bank and Bank of America are two separate publicly traded companies, and they occupy two of the top 10 spots among the largest banks in the United States by total assets. They are not affiliated in any way.

How much can you withdraw from an ATM? ›

Most often, ATM cash withdrawal limits range from $300 to $1,000 per day. Again, this is determined by the bank or credit union—there is no standard daily ATM withdrawal limit. Your personal bank ATM withdrawal limit also may depend on the types of accounts you have and your banking history.

What's the biggest bank in the world? ›

The largest bank in the world in terms of total assets under management (AUM) is the Industrial and Commercial Bank Of China Ltd. This institution provides credit cards and loans, financing for businesses, and money management services for companies and high net worth individuals.

How much does the average person have in their bank account? ›

The median and average bank account balance in the U.S.
YearMedian bank account balanceAverage bank account balance*
3 more rows
14 Sept 2022

What bank is in all 50 states? ›

JPMorgan Chase Becomes the Only Bank Able to Accept Government Deposits in all 50 US States.

Which bank is most trustworthy? ›

chase is America's Most Trusted Retail Bank Brand
  • Chase.
  • Capital One Bank.
  • Citibank.
  • Bank of America.
  • U S Bank.
  • Union Bank.
  • SunTrust.
  • Bank of the West.

Who is better Chase or Bank of America? ›

Overall, if you're choosing between Chase and Bank of America, the better option for you will really depend on your personal banking needs and preferences. Both are big banks with thousands of branches and tens of thousands of ATMs. Chase offers a wider variety of accounts, though it is lacking in IRA options.

Which U.S. Bank is best 2022? ›

Best banks, credit unions and neobanks:
  • Best overall, best for customer service: U.S. Bank.
  • Best overall, best for cash-back rewards: Upgrade.
  • Best overall, best for ATM availability: Charles Schwab.
  • Best overall, best for overdraft options: Ally Bank.
  • Best overall, best for rates: Alliant Credit Union.
26 Jan 2022

Which is the world No 1 bank? ›

Industrial & Commercial Bank of China Limited

What is the most secure bank in America? ›

Wells Fargo

Wells Fargo is often considered the most secure of the national banks in the U.S. Wells Fargo can count on 12,000 free ATMs in its network and 6,200 brick and mortar branches all over the United States. This financial institution has $1.79 trillion in assets and counting.

Why should I choose U.S. Bank? ›

We focus on you and your family's financial health. Our dedicated security team and 24/7 surveillance system means that we are always on guard to anticipate, address and help prevent fraud. We're constantly developing new, better ways to secure your data and create seamless digital banking experiences.

Is Bank of America better than U.S. Bank? ›

U.S. Bank and Bank of America are in the top 10 largest banks in the country. They both offer similar products and services, but Bank of America offers higher interest rates than U.S. Bank.

Why should I use U.S. Bank? ›

Our best-in-class ratings and dedication to making ethical decisions mean we're a bank you can trust regardless of economic fluctuations. And that's earned us the distinction of being repeatedly named one of the World's Most Ethical Companies® by Ethisphere.

Is U.S. Bank owned by Bank of America? ›

No, U.S. Bank is not part of Bank of America. U.S. Bank and Bank of America are two separate publicly traded companies, and they occupy two of the top 10 spots among the largest banks in the United States by total assets. They are not affiliated in any way.

How much money do I need to keep in my U.S. Bank savings account? ›

Standard Savings Account

Do any one of the following: Maintain a $300 minimum daily balance. Keep a $1,000 average monthly collected balance.

Does U.S. Bank charge a monthly fee? ›

Monthly maintenance fee: $14.95. Your monthly maintenance fee can be waived if you have one of the following accounts open: U.S. Bank personal loan. U.S. Bank line of credit.

What bank is in all 50 states? ›

JPMorgan Chase Becomes the Only Bank Able to Accept Government Deposits in all 50 US States.

What is the biggest bank in the US? ›

1. JPMorgan Chase. Chase Bank is the consumer banking division of JPMorgan Chase.

What is U.S. Bank known for? ›

U.S. Bank is the fifth-largest commercial bank by assets in the United States, with branches in 26 states. Its parent company is U.S. Bancorp. Headquartered in Minneapolis, it's a full-service bank that offers checking accounts, savings accounts, money market accounts, CDs, loans and other financial services.

How much does it cost to open an account at U.S. Bank? ›

A minimum opening deposit of $25 to activate your account (once you've been approved). This can be paid with a credit, debit or prepaid card, a transfer from another U.S. Bank account or a transfer from another financial institution.

How Long Does U.S. Bank hold a check? ›

The first $225 of your total daily deposits is usually available right away. The rest of your deposit amount will typically be available the next business day (Monday through Friday, excluding holidays) if your deposit was made before 9:00 p.m. Central Time.

What are the 5 big banks in the US? ›

The five largest banks in the U.S., according to domestic assets, are Chase, Bank of America, Wells Fargo Bank, Citibank and U.S. Bank.

Is U.S. Bank a good savings account? ›

The yield for U.S. Bank's Standard Savings Account is very low. It earns minimal interest, which is the case for standard savings accounts at many other big brick-and-mortar banks. Savers can get a much higher payout by opening an account with an online bank, such as Ally Bank, CIT Bank or Marcus by Goldman Sachs.

Is U.S. Bank going out of business? ›

No, U.S. Bank is not closing down. U.S. Bank is downsizing considerably, though, having shuttered almost 860 of its branches from mid-2019 through the end of 2021.

Who is biggest bank in the world? ›

The following are lists of the largest banks in the world, as measured by total assets.
By market capitalization.
RankBank nameMarket cap (US$ billion)
1JPMorgan Chase400.37
2Industrial and Commercial Bank of China295.65
3Bank of America279.73
4Wells Fargo214.34
28 more rows

Is U.S. Bank larger than Bank of America? ›

Bank of America is one of the “Big Four” American bank chains, alongside JPMorgan Chase, Wells Fargo and Citigroup. Indeed, Bank of America is the second-largest bank in the country, managing more than $2.4 trillion in assets. (U.S. Bank comes in fifth place, holding approximately $582 billion in total assets.)


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